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Contact & Support

The OCCEAN team is here to help you get the most out of your Executive Operating System.

Last updated · March 12, 2026Version · 1.9Reading time · 4 min read

How to reach us

Help Center
Guides, tutorials, and product deep-dives.
Email Support
support@occean.com · replies within 1 business day.
Priority Support
Professional plan — response within 4 hours.
Enterprise Sales
Multi-brand orgs, procurement, security review.
Bug Reports
Reproduction steps, screenshots, and expected behavior.
Feature Requests
Shape the roadmap. Every request is read by the team.

System Status

All systems operational
Uptime last 90 days · 99.98%
status.occean.com →

Response Times

PlanFirst responseCoverage
StarterWithin 1 business dayMon–Fri · email
ProfessionalWithin 4 business hoursMon–Sat · email + chat
EnterpriseWithin 30 minutes · 24/7 for Sev-124/7 · dedicated Slack + phone

Documentation & FAQ

Open a Support Ticket

Response times depend on your plan.