Refund & Cancellation Policy

You can cancel your subscription at any time from Billing. Cancellations take effect at the end of the current billing period. You retain full access until then.

New accounts receive a 14-day trial on Starter or Professional. No charge is placed during the trial. If you don't upgrade, the account transitions to a read-only state — your data is preserved for 30 days.

Refunds are considered on a case-by-case basis when:

• The Service was materially unavailable for you due to a confirmed defect.
• You were charged in error or double-charged.
• You canceled within 7 days of an annual renewal and did not use the platform in that period.

• Monthly subscriptions after the billing date has passed.
• Partial-month usage after cancellation.
• Discounted or promotional plans, unless required by law.
• Enterprise commitments outside the terms of your contract.

Enterprise contracts are governed by the refund and termination terms set out in the signed Master Service Agreement. Reach out to your success manager or sales@occean.com.

If you believe you were charged incorrectly, email billing@occean.com within 60 days of the charge. We investigate every dispute and respond within 5 business days.

You may delete your account at any time from your profile. All personal and business data is purged within 30 days, except where retention is legally required.

1. Email billing@occean.com with your organization name and the invoice number.
2. Describe the reason for the request.
3. Our team acknowledges within 1 business day.

Approved refunds are processed within 5 business days. Depending on your payment method and bank, the amount can take up to 10 business days to appear on your statement.